Something Wrong With Your Site? Let’s Talk.
Emergency line for hacked or down websites: (754) 302-4631. Everything else, a short message or a free 20-minute call. One person answers.
Contact · one person answers
Something Wrong With Your Site? Let’s Talk.
Emergency line for hacked or down websites: (754) 302-4631. Call during working hours, Monday to Friday, 9 to 6 Eastern; outside those hours, text instead. Everything else: a short message or a free 20-minute call.
It’s a remote, one-person practice working with clients across the United States, so there’s no office to visit, no showroom, reception or account team. The person who answers is Stevie, and the same person does the work.
Path A
If it’s an emergency
(754) 302-4631Call Monday to Friday, 9 to 6 Eastern. Outside those hours, text instead.
An emergency means one of these:
- Your site is down, or showing an error instead of your homepage
- Your site redirects somewhere you didn’t choose
- Google is showing pages on your domain that you never wrote — casino, pharmacy, or anything in a language you don’t publish in
- Google Search Console has flagged your site, or a browser is warning visitors away from it
- You’ve found an administrator account that isn’t a person you can name
If any of those is happening: call. Don’t fill in a form, don’t email, and don’t start deleting things. Deleting before anyone understands how they got in is how people end up paying for the same clean-up three times.
If I can’t pick up, leave a message. Outside working hours, text (754) 302-4631 with your name and domain instead of calling, and I’ll get back to you first thing.
Path B
If it’s not an emergency
Most things aren’t, and that’s fine. Write to me here: whatever’s on your mind, in your own words. There’s no correct format.
If it helps, the four things that make an answer more useful:
- Your domain
- What changed, and roughly when you first noticed
- What you’ve already tried
- Whether anything is on fire right now
None of that is required. Send two sentences if that’s what you’ve got.
Prefer to talk? A 20-minute call, free. You describe what’s happening, I tell you whether it’s something I do. If it isn’t, you’ll hear that on the call rather than after three emails, and I’ll point you toward someone who does. Branding, paid advertising and enterprise-scale engagements all go elsewhere as a matter of course. No presentation, no proposal, no follow-up sequence.
After you get in touch
What happens next
Emergency call
I’ll ask what you’re seeing and get access as fast as you can give it. Diagnosis and containment happen at the same time, and the Site Rescue starts the moment your order is placed.
Everything else
A reply the same day on weekdays, usually within a few hours. Then either the 20-minute call, or a straight answer by email if the question has one. Some do, and those don’t need a call.
What doesn’t happen
You don’t get added to a list, you don’t get a sequence of emails, and you don’t get chased. If you go quiet I’ll assume you sorted it or went elsewhere, and both are fine.
One honest caveat about response times
This is one person, and one person sleeps.
The emergency line is for calls Monday to Friday, 9 to 6 Eastern. Outside those hours, text it instead: texts sent overnight are seen first thing the next business morning, and weekend texts are checked, but a reply isn’t promised until Monday. But I can be mid-way through somebody else’s emergency, and when that happens you might wait an hour rather than a minute.
If your business genuinely cannot tolerate that, you need a monitored retainer with a defined response window, and that’s a different conversation worth having before something breaks rather than during. The maintenance work is where that lives.
I’d rather say this here than have you find it out at 2am.
Still here?
Your site is fine? Two suggestions.
Run the six checks on the story page. Twenty minutes, no cost, and if they come back clean you can stop thinking about this.
If they don’t, or if you’d rather someone looked properly, the $997 Site Rescue is where that starts.
And if any of it is on fire: (754) 302-4631.