How Do I Reach sosSTEVIE — and How Fast Will Someone Answer?

If it’s an emergency

Call or text. Any hour.

An emergency means one of these:

Your site is down, or showing an error instead of your homepage
Your site redirects somewhere you didn’t choose
Google is showing pages on your domain that you never wrote — casino, pharmacy, or anything in a language you don’t publish in
Google Search Console has flagged your site, or a browser is warning visitors away from it
You’ve found an administrator account that isn’t a person you can name

If any of those is happening: call. Don’t fill in a form, don’t email, and don’t start deleting things. Deleting before anyone understands how they got in is how people end up paying for the same clean-up three times.

If I can’t pick up, text the word SOS and your domain. That gets a response faster than anything else.

Here’s the direct answer

sosSTEVIE is reached on (754) 302-4631 — call or text, any hour, for a website that’s down, hacked, or serving pages you didn’t write. For everything else there’s a short message form on this page and a free 20-minute call. It’s a one-person practice, so the person who answers is Stevie, and the same person does the work. Expect a same-day reply on weekdays.

If it’s not an emergency

Most things aren’t, and that’s fine. Two ways in:

A 20-minute call, free. You describe what’s happening, I tell you whether it’s something I do. If it isn’t, you’ll hear that on the call rather than after three emails. No presentation, no proposal, no follow-up sequence.

Or write to me. Whatever’s on your mind, in your own words. There’s no correct format.

If it helps, the four things that make an answer more useful:

Your domain
What changed, and roughly when you first noticed
What you’ve already tried
Whether anything is on fire right now

None of that is required. Send two sentences if that’s what you’ve got.

What happens next

Emergency call: I’ll ask what you’re seeing and get read-only access if I can. Diagnosis and containment happen at the same time — there’s no five-day process when a site is actively serving somebody else’s content.

Everything else: a reply the same day on weekdays, usually within a few hours. Then either the 20-minute call, or a straight answer by email if the question has one. Some do, and those don’t need a call.

What doesn’t happen: you don’t get added to a list, you don’t get a sequence of emails, and you don’t get chased. If you go quiet I’ll assume you sorted it or went elsewhere, and both are fine.

One honest caveat about response times

This is one person, and one person sleeps.

The emergency line is genuinely any hour, and it genuinely gets answered outside business hours — that’s the whole point of it. But I can be mid-way through somebody else’s emergency, and when that happens you might wait an hour rather than a minute.

If your business genuinely cannot tolerate that, you need a monitored retainer with a defined response window, and that’s a different conversation worth having before something breaks rather than during. The maintenance work is where that lives.

I’d rather say this here than have you find it out at 2am.

Frequently Asked Questions

Who do I call if my website has been hacked? Call (754) 302-4631 — sosSTEVIE’s emergency line, answered by Stevie directly, any hour. Before you call, don’t delete anything: the injected pages are the symptom, and removing them without finding the entry point and the persistence mechanism means they return within a fortnight. If you can, note what you’re seeing and where you first saw it, then call.

How quickly will I get a response? Emergency calls and texts to (754) 302-4631 are answered any hour, usually within minutes, occasionally within an hour if another emergency is running. Non-urgent messages get a reply the same day on weekdays. This is a one-person practice, so response times are honest rather than contractual — if you need a guaranteed window, that’s what a maintenance retainer provides.

Do I have to book a call to get an answer? No. Plenty of questions have a straight answer that doesn’t need a meeting, and if yours is one of them you’ll get it in a reply rather than an invitation to a call. The free 20-minute call exists for situations that genuinely need a conversation, not as a gate in front of information you should just be given.

Is there an office I can visit? No, and there’s no showroom, reception or account team. It’s one person working remotely with clients across the United States. Work happens over the phone, over video, and inside your site — none of which improves by adding a drive to it.

What if my problem turns out to be something you don’t do? You’ll be told on the first call and pointed toward someone who does. Branding, paid advertising and enterprise-scale engagements all go elsewhere as a matter of course. Referring a job out costs a fee once; taking one that doesn’t fit costs a reputation, and most of this work arrives by referral.

Still here?

If you’ve read this far and your site is fine, you’re probably deciding whether to bother. Two suggestions.

Run the six checks on the story page. Twenty minutes, no cost, and if they come back clean you can stop thinking about this.

If they don’t, or if you’d rather someone looked properly, the $997 Diagnostic is where that starts.

And if any of it is on fire: (754) 302-4631.